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1DEX
1DEX
  • 📈Welcome to 1DEX
  • 💻1DEX Technical
    • Technical Architecture Diagram
    • 1. User Interface
    • 2. Access
    • 3. Development
    • 4. Decentralized Governance
    • 5. Privacy-Based Account Access
    • 6. Shared Order Book
    • 7. Asset Deposit & Withdrawal for Passkey Users
    • Summary
  • 🔐Learn About PassKey
    • What is PassKey?
    • Why Choose PassKey?
    • PassKey in 1DEX Applications
    • Creating a PassKey
    • Add and Authorize PassKeys
    • Devices and Browsers Supporting PassKey
  • How to add a Passkey with different storage methods?
    • Passkey storage on Apple devices
    • Passkey storage on Windows devices
  • How to Delete a PassKey?
  • PassKey FAQs and Solutions
  • Account Security Levels
  • 👩‍💻User Guide
    • Onboarding
    • Logging In
    • Depositing Funds
    • Withdrawing Funds
    • Limit Order Trading
    • Market Order Trading
    • Invitation Program
    • Incentive Points Program
  • Guide to Swap EOS for A
  • ☎️Contact US
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  • 1. I’m using a Windows PC, and after clicking Create, I don’t see the next pop-up window, or there’s no response. What should I do?
  • 2. When creating a PassKey via QR code scanning or verifying with a QR code, the scan fails or shows a timeout. How can I resolve this?
  • 3. Why is a PassKey stored in Google Password Manager sometimes unavailable for use?
  • 4. I’m using a Windows 10 system. How can I use PassKey?

PassKey FAQs and Solutions

PreviousHow to Delete a PassKey?NextAccount Security Levels

Last updated 3 months ago

We have compiled some common issues reported by users. Please refer to the solutions provided. If your issue is not listed among the common problems below, you can submit a form to us. Thank you for your cooperation!

1. I’m using a Windows PC, and after clicking Create, I don’t see the next pop-up window, or there’s no response. What should I do?

Solution: If you’re using a Windows system and your PassKey is stored in Google Password Manager, the pop-up window for creating or accessing the PassKey will appear in the taskbar at the bottom of your desktop. Please check the taskbar, click to display the pop-up, and proceed with the next steps.

2. When creating a PassKey via QR code scanning or verifying with a QR code, the scan fails or shows a timeout. How can I resolve this?

Solution: Please turn off Bluetooth on both devices and then turn it back on to reactivate the Bluetooth component. Afterward, try scanning the QR code again.

3. Why is a PassKey stored in Google Password Manager sometimes unavailable for use?

Solution: When using Google-related services, please ensure that your VPN is enabled. Otherwise, you may not be able to access or use the PassKey.

4. I’m using a Windows 10 system. How can I use PassKey?

Solution: We recommend using the Chrome browser and logging into your Gmail account to store the PassKey in Google Password Manager.

https://forms.gle/hrfgxx6Q98iKcVDk6forms.gle