We have compiled some common issues reported by users. Please refer to the solutions provided. If your issue is not listed among the common problems below, you can submit a form to us. Thank you for your cooperation!
1. I’m using a Windows PC, and after clicking Create, I don’t see the next pop-up window, or there’s no response. What should I do?
Solution: If you’re using a Windows system and your PassKey is stored in Google Password Manager, the pop-up window for creating or accessing the PassKey will appear in the taskbar at the bottom of your desktop. Please check the taskbar, click to display the pop-up, and proceed with the next steps.
2. When creating a PassKey via QR code scanning or verifying with a QR code, the scan fails or shows a timeout. How can I resolve this?
Solution: Please turn off Bluetooth on both devices and then turn it back on to reactivate the Bluetooth component. Afterward, try scanning the QR code again.
3. Why is a PassKey stored in Google Password Manager sometimes unavailable for use?
Solution: When using Google-related services, please ensure that your VPN is enabled. Otherwise, you may not be able to access or use the PassKey.
4.I’m using a Windows 10 system. How can I use PassKey?
Solution: We recommend using the Chrome browser and logging into your Gmail account to store the PassKey in Google Password Manager.
