# PassKey FAQs and Solutions

We have compiled some common issues reported by users. Please refer to the solutions provided. If your issue is not listed among the common problems below, you can submit a form to us. Thank you for your cooperation!

{% embed url="<https://forms.gle/hrfgxx6Q98iKcVDk6>" fullWidth="false" %}

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## **1. I’m using a Windows PC, and after clicking Create, I don’t see the next pop-up window, or there’s no response. What should I do?**

<figure><img src="/files/33d8GCJJEVMA9Tww6Ewn" alt=""><figcaption></figcaption></figure>

**Solution:** If you’re using a Windows system and your PassKey is stored in Google Password Manager, the pop-up window for creating or accessing the PassKey will appear in the taskbar at the bottom of your desktop. Please check the taskbar, click to display the pop-up, and proceed with the next steps.

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##

## **2. When creating a PassKey via QR code scanning or verifying with a QR code, the scan fails or shows a timeout. How can I resolve this?**

<figure><img src="/files/5OHUD0Vcl2D0G7vJA6rb" alt=""><figcaption></figcaption></figure>

**Solution:** Please turn off Bluetooth on both devices and then turn it back on to reactivate the Bluetooth component. Afterward, try scanning the QR code again.

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##

## **3. Why is a PassKey stored in Google Password Manager sometimes unavailable for use?**

<figure><img src="/files/3Hxyw9bjf3SpYmMkJ2Bo" alt=""><figcaption></figcaption></figure>

**Solution:** When using Google-related services, please ensure that your VPN is enabled. Otherwise, you may not be able to access or use the PassKey.

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## 4. I’m using a Windows 10 system. How can I use PassKey?

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdwVbWD6UaENgvB-V2XkmMseJgzR1GE1HO-wZNw8BqhViBlGVr0SZuoJonpIP4P4BP0hXp4bns9VSRQpkNLdpifTiMsK1ndnC5oPmiqEK8PAdgIeuXr6VHV24p_4fsSbiFBgad28A?key=plwL78WbXNURUi1RDcEVphc0" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcUvNTbcxQeaNYzlj-FNRqHNfvsQQHi2byeE8g0f6LUD1F92X5tpCgRTobPidCk_wZeKoG0GRuQ8upoTXgCO97kKtMmVZDIgs-VwT5luDBCUWcbbE3imEbcv_wYHnNWcuhoX6YR?key=plwL78WbXNURUi1RDcEVphc0" alt=""><figcaption></figcaption></figure>

**Solution:** We recommend using the Chrome browser and logging into your Gmail account to store the PassKey in Google Password Manager.

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